QPR Knowledge Base 2014.1

Troubleshooting

Troubleshooting

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Troubleshooting

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This chapter provides help on the problems you might encounter during QPR 2014.1 installation.

 

Q: I just installed QPR 2014 to a machine containing also a QPR 8 installation, and my server components won't start.

 

A: Both QPR 2014 and QPR 8 servers use the same default ports, so in the case you have e.g. QPR 8 running as a service in the background, the ports are already in use, and you must either shut down the QPR 8 servers or change the ports QPR 2014 is using.

 

 

Q: I just modified my QPR 2014.1 installation, but my QPR Foundation Server won't start anymore.

 

A: Launch QPR Activation Utility to see your product activation status. Note that a Modify installation won't require reactivation unless you install some previously uninstalled items that require activation. Even if this is not the case, your transient product activation might have expired. If the product activation status is correct, launch the QPR Configuration Manager and go to the Database operations section. See that the data source is correct. Click the Test button to test your database configuration.

 

 

Q: I'm using QPR with Oracle in a 64-bit Windows environment, and despite having a 32-bit ODBC data source configured for Oracle I cannot get QPR products to connect to the database.

 

A: This is due to a known issue with Oracle. The reason for the error is that the default installation path (C:\Program Files (x86)\QPR Software Plc\QPR 2014 Servers) contains parentheses in the path name and Oracle cannot handle them properly. To avoid this problem, install QPR to a folder that's not located under the Program Files (x86) folder. NOTE: Switching to the "regular" Program Files folder in 64-bit systems does not work as 32-bit applications (such as QPR) are automatically directed under Program Files (x86) in the case you are trying to install under Program Files.

 

 

Q: Servers are installed and work properly, but I cannot connect to the servers with my Designers.

 

A: Check that your firewall allows traffic to the ports used by QPR servers.

 

 

Q: I get an error message stating that Microsoft .NET Framework installation appears to have failed during QPR 2014.1 installation.

 

A: This can occur if a Windows update that's being applied to the .NET Framework during the installation fails to install. If you encounter this issue, it's advisable to verify that your computer has the latest Windows updates installed prior to QPR 2014.1 installation. Note that if you choose to install .NET Framework separately after the QPR installation, you will most likely have to manually remove handler mappings that conflict with QPR Web Services Foundation in the QPR2014-1 IIS application (see Appendix C for more information).