Mapping Relationships Between Measures and Strategies
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Mapping Relationships Between Measures and Strategies
Exercise 108: Map Relationships Between Critical Success Factors and Strategies in the Mapping Exercise Model.
1. Open the Mapping Exercise Model.
2. Open the Dashboards view by clicking on the Dashboards button on the bottom of the Model Navigator:
3. From the Tool Palette, drag two Critical Success Factors to the Customer perspective element:
4. Select each Critical Success Factor and press F2 to rename them. Give them the names Exceed Customer Expectations and Offer an Extensive Bonus Program.
5. Similarly as in steps 3. and 4., create two Critical Success Factors to the Financial perspective element and name them Increase Market Share and Focus on Profitable Customers:
6. From the Tool Palette, select Relation from the Shapes section:
7. Click the Exceed Customer Expectations element to set the starting point for the relation and then the Increase Market Share to set the ending point.
8. Add a relation also between the Offer an Extensive Bonus Program and Increase Market Share elements and between the Offer an Extensive Bonus Program and Focus on Profitable Customers elements: